CGCF FAQ

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How can I access free LaserGene (DNAStar) licenses?

To access LaserGene software please email the CGCF support team at cgcf-support@med.cornell.edu from a valid Weill Cornell Medical College or HSS email address with information about what kind of computer you have (Macintosh or PC) and the OAC/ITS/IT tag on your computer.

What do I need to get LaserGene (DNAStar) installed on my computer?

To get Lasergene installed on your computer it needs to be ITS/IT tagged (from Weill Cornell or HSS) and to fit the systems requirements for the version of Lasergene you are installing. You can find details about systems requirements here: http://www.dnastar.com/t-technicalrequirements.aspx

How can I access GeneSpring or Ingenuity Pathway Analysis (IPA) software via the Computational Genomics Core Facility (CGCF)?

To access GeneSpring or Ingenuity software through the Computational Genomics Core Facility (CGCF) you will need to subscribe to the CGCF. To subscribe to the CGCF please e-mail us at cgcf-support@med.cornell.edu or call Audrey Rivera at (212) 746-6361.

Once you have subscribed to the CGCF, to access GeneSpring:
You need to provide us with the WMC or Cornell, Ithaca IP address of the computer from which you wish to access GeneSpring. You can find the IP address of the computer on which you want to install GeneSpring by visiting the following website from that computer: http://internetfrog.com
GeneSpring systems requirements: http://www.chem.agilent.com/en-US/Products/software/lifesciencesinformatics/genespringgx/pages/gp34984.aspx

To access Ingenuity Pathway Analysis (IPA) software:
You need to provide us with your name, WMC or Cornell, Ithaca e-mail address, phone number and affiliated department. Upon receiving this from you we will forward a request to Ingenuity and you will hear from them directly.
Ingenuity systems requirements: http://www.ingenuity.com/login_troubleshooting.html

How can I switch my GeneSpring (Agilent) subscription/installation to a new computer?

To switch your GeneSpring installation from one computer to another you need to send us the IP address of your new computer. You can find the IP address of the computer on which you want to install GeneSpring by visiting the following website from that computer: http://internetfrog.com

Can I have GeneSpring 7.x and GeneSpring 10.x running on the same computer?

Yes. Both version 7.x and 10.x can run on the same computer. However, before you install any new version of GeneSpring it is advisable to backup your Data folder.

I installed GeneSpring 10.x on my Mac and it gives me a license error. How can I fix this?

After the installation process, open the strand.lic file (located in the license folder of your GeneSpring installation) using a text editor and replace the line 10961@pollock.med.cornell.edu with 10961@140.251.30.25 and save the file.

Can more than one user use my GeneSpring or Ingenuity Pathway Analysis Software subscription?

No. Each CGCF subscription is per user and allows access to GeneSpring and/or Ingenuity for one person.

How can I access additional support and/or training for CGCF software?

As a CGCF subscriber you have access to direct support for the provided software. Please contact the related supplier directly for advanced support questions.

GeneSpring website: http://www.chem.agilent.com/en-US/Products/software/lifesciencesinformatics/genespringgx/Pages/default.aspx

GeneSpring support: http://www.chem.agilent.com/en-us/products/software/lifesciencesinformatics/pages/gp35405.aspx

GeneSpring user group: http://tech.groups.yahoo.com/group/genespringusers/ (This group features GeneSpring support and developers and may therefore be a good first place to look for support or help with a specific question)

GeneSpring tutorials: http://www.chem.agilent.com/en-us/products/software/lifesciencesinformatics/pages/gp34743.aspx

Ingenuity Pathway Analysis website: http://www.ingenuity.com/index.html

Ingenuity Pathway Analysis support: http://www.ingenuity.com/company/support.html

Ingenuity Pathway Analysis training: http://www.ingenuity.com/products/training.html

Lasergene website: http://www.dnastar.com/products/lasergene.php

Lasergene support: http://www.dnastar.com/support/

Lasergene training: http://www.dnastar.com/support/training.php

For technical questions or concerns please email us at cgcf-support@med.cornell.edu

The ICB also offers tutorials/workshops in conjunction with the computational biology center at Sloan Kettering Research Institute including some that relate directly to software provided by the CGCF . Please go to http://www.trii.org for details.

Lastly, the ICB offers a consultancy to help investigators with the bioinformatics components of their research projects. Please go to http://icb.med.cornell.edu/consulting/index.xml for details.

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